Customer Service Advisor

Customer Service Advisor
  • £9.23 per Hour
  • Temporary
  • Leicester, Leicestershire, England Leicester Leicestershire LE13 0PB
Job Ref: 176437
Sector: Customer Service
Date Added: 18 November 2021

Customer Service Advisor

Home Working/Leicester

Temp to Perm

£9.23 Per Hour

Tate have teamed up with a leading British automotive company to recruit a team of talented customer service representatives to be part of their busy, friendly and supportive call centre function. You will play a key role in delivering exceptional service and provide a first-time resolution for all calls.

Team members handle both inbound & outbound calls each day. The key details from each call are recorded, and information captured, and you will offer a sympathetic, calm answer to any queries or questions that the customer may have. You will be taken through a comprehensive and robust training and induction programme which will enable you to be successful in your role.

This temporary to permanent role is starting ASAP, working full time or part time shifts, between the operating hours of 8am to 6pm. One Saturday a month is also required 9am - 1pm. Once a probation of approx. 3 months is successfully completed, a salary of £18,000 will be offered on a permanent contract. This role offers progression and overtime is often available.

Role Duties:

  • Using in-house system (Unity) and external systems (1link) to process and request authority on mechanical repairs.
  • Interact electronically and verbally with technicians to identify parts and labour requirements for repairs.
  • Interact electronically and verbally with customers to authorise repairs.
  • Discuss with customers their technical repair needs.
  • Requesting quotes from major suppliers on various mechanical parts and ensure that the correct parts are quoted for.
  • Select best quotes based on delivery time, price and quality.
  • Ensure parts are delivered correctly and fitted in time.
  • Log any non-standard events onto the electronic exceptions management system.
  • Ensure exceptions are escalated to the correct supervisor or director.
  • Provide honest and accurate technical information to enable customers to make informed decisions.
  • Communicate effectively with technical suppliers and customers in a nature that suits their technical knowledge.
  • Ensure correct technical questions are asked to ascertain the correct information is given to customers.

Experience Required:

  • Phone handling experience essential
  • Previous background within insurance is desirable and advantageous but not essential
  • Contact centre or customer service experience
  • Strong and clear verbal and written communication skills
  • Ability to remain calm under pressure
  • Desire to provide exceptional service

If you have the suitable skills and experience to match the above, please apply today.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

18/12/2021 17:35:11
GBP 9.23 9.23 Hour
Contact Consultant:

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