We are recruiting for an experienced Customer Service individual for a prestigious Hitchin based organisation.
This is a temporary role is start at the end of October 2021 and will be for approx. 3 months .
Working hours Monday to Friday: 8.30am to 5.00pm
Review customer enquiries working with external sales, engineering, technical and other departments to produce sales quotations and provide to customers in a timely manner - usually by email.
Processes customer orders in an accurate manner.
liaises with other departments throughout the order process to ensure you are capable of meeting the delivery requirements of the customer.
Investigates customer concerns and records all relevant details on an in-house database following up with the relevant departments to ensure matter is resolved in a timely manner for the customer
Dealing with customer enquiries via email/phone relating to products.
Work to achieve KPI's set for the individual and department, including time taken deliver quotation, and process orders etc.
Take part in team meetings
Proactively advises customers of re-schedules or delays affecting promised shipping date.
To provide order reports to customer with current weekly updates if required.
Implements all change orders, order cancellations and maintains existing sales orders and acknowledges processing of order changes to customer.
Other adhoc duties when required.
Excellent customer skills and experience
Very accurate data entry skills
Good communicator and able to well in a team
Able to work under pressure and to tight deadlines
Excellent Benefits Include
Friendly working environment
28 days holiday
Please contact Becky at Tate for more information Tel: 01462 455181 or Email:
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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