IT Help Desk Associate (Temporary until December 2021)Kings Cross, LondonPart-time (12 -15 hours, over 3 mornings per week)A well-established pharmaceuticals company based in Kings Cross, is looking for a Help-desk Associate to join them on a temporary basis to assist with any IT related issues that arise as they make their return to the office. Working 12 -15 hours, over 3 mornings per week.POSITION SUMMARY:The Help-desk Associate function requires experience providing end user support with computer-related problems during fixed normal business hours and be willing to work flexible hours as circumstances dictate. Requests will be received via email, telephone, or personal visit. This position will, at a minimum, require technical support, utilization of help-desk type systems like ticketing system and imaging software, basic networking, network printing, audio/video and telephony (VOIP) skills.CORE ACCOUNTABILITY'S:The successful candidate must be able to perform each of the following satisfactorily:· Windows PC hardware (desktop/laptop), software support and smart phone/tablet support· Providing technical support, deployment, configuration and installation of computers· Perform hardware diagnostics and coordinate repairs· Install and test computers, printers, and other peripherals, configuring operating systems, and application software packages· Help maintain and assist in operating all audio video equipment· Open and close IT service requests, as well as manage the classification, assignment, tracking and completion of requests.· Troubleshooting, diagnosing and resolving technical hardware and software issues· Create Documentation· Evening, weekend, and holiday work may be required· Overtime or shift coverage for 8hr, or 10hr shift work may be required· Regular or occasional on-call time may be required· Other duties as assigned · Understand the legal and compliance environment and drive collaboration with the Legal and Compliance team· Drive the spirit of "ONE Team" across all functions by supporting a team approach to focus on our patients and customers as our top prioritiesQUALIFICATIONS:· Degree in Information Systems or Computer or 1-3 years of Help desk experience without a degreeREQUIRED KNOWLEDGE AND ABILITIES:· Perform optimization of personal computer operating system; apply OS patches, troubleshoot communication devices.· Knowledge of Windows OS 8 / 7, Microsoft Office 365 / 2013 and Acronis Imaging· Familiar with troubleshooting DNS, DHCP and TCP/IP· Experience with troubleshooting, diagnosing and resolving technical issues using community based as well as OEM and team-based support sources.· Excellent problem-solving capabilities· Self-starter who possesses exceptional multi-tasking and communication skills, both oral and written· Meticulous follow-up and attention to details is required.· A high level of professionalism, , and flexibility are essential. Experience in a matrix organisation is a plus.· Exceptional interpersonal and communication skills to interact with clients face-to-face and phone.· Must be able to lift, push, or pull up to 50 pounds· Fluent in English.· Strong verbal and written communications skills· Learning agility and scalability to take on increasing responsibility as the company grows· Consistent demonstration and embodiment of company core values: Collaboration, Excellence, Innovation, Integrity, Passion, Patient/Stakeholder· Ability to have fun and thrive in a growing, diverse, and inclusive work environment
If you have relevant experience, please apply with your CV (in a word format).
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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