Customer Support Associate

Customer Support Associate
  • £24,000 - £24,789 per Annum
    ANNUM
  • Permanent
  • Eastleigh, Hampshire, England Eastleigh Hampshire SO50 9PX
Job Ref: 175652
Sectors: Administrators Customer Service
Date Added: 01 October 2021

Customer Support Associate Eastleigh £24k

We are looking for two Customer Support Associates on a permanent basis to join our client in Eastleigh. You will become an integral member of the busy team that manages all the customer queries, orders and enquiries and maintains relationships with customers and other stakeholders. This is a busy role working with a supportive and lively team, where attention to detail is very important.

The Role: Act as first point of contact for all inbound centre enquiries, emails, and calls

 Where appropriate, resolve enquiries at first point of contact

 Where appropriate, signpost enquiries to the relevant department

 Maintain a specialist knowledge base of qualifications, processes, and systems

 Coach customers in the use of relevant systems

 Track enquiries to spot areas for improvement

 Complete and dispatch product orders

 Where appropriate, inform customers of products and services available to them

 When required, support other tasks as directed

The Person:

 You will be incredibly organised and have Administration experience

 Able to work autonomously, using initiative and with minimal supervision

 Excellent Customer Service communication skills, verbally and written

 Proficient in MS office packages including Word, Excel, Outlook and PowerPoint

 Excellent attention to detail and anomalies

 Willingness to undertake training and development activities

 Ability to absorb and retain essential information

 Minimum of 2 years' experience in a busy Customer Service environment

This is a fantastic place to work, the team work hard and fun along the way. Please send your CV in the first instance.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate
31/10/2021 10:44:27
GBP 24000.00 24789.00 Annum

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