Emergency Call Handler - Dispatcher

Emergency Call Handler - Dispatcher
  • £22,549 per Annum
  • Permanent
  • Bristol, England bs32 4jq Bristol Bristol bs32 4jq
Job Ref: 175496
Sectors: Other Receptionists Customer Service
Date Added: 21 September 2021

Tate are proud to be working in partnership with a leading NHS organisation in Bristol to recruit Disptachers to work within their Clinical Hub.

This is a permanent role starting on 4th October 2021

We are looking for people with a strong customer service background that could be demonstrated across a variety of different sectors,

Job Role:

To be the first point of contact within the Emergency Operations Centre and triage calls for the emergency team.

Please Note - This role is working on a 24 hour rota including weekends, night shifts and bank holidays.

Main Duties and Responsibilities:

* To efficiently prioritise emergency, urgent and routine calls using a computer aided triage and dispatch system within the Trust's criteria based dispatching procedures to facilitate the appropriate and timely dispatch of resources.

* Liaise with the police, fire service and ambulance personnel to ensure the safety of staff and members of the public at the scene of an incident.

* To assist the passing of messages to facilitate ambulance response to the procedural standard set.

* To deliver excellent levels of customer service at all times.

An Enhanced DBS Certificate will need to be obtained for this role.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

21/10/2021 11:58:20
GBP 22549.00 22549.00 Annum
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