Customer Service Administrator

Customer Service Administrator
  • Competitive
  • Permanent
  • Hemel Hempstead, Hertfordshire, England Hemel Hempstead Hertfordshire hp1 1ag
Job Ref: 175215
Sector: Customer Service
Date Added: 31 August 2021

Are you a customer service professional who thrives on providing a quality service? Do you enjoy a process-driven environment and working to KPIs to ensure the best for your customers? If so, we have a fantastic opportunity within a well-established specialist company who pride themselves on excellent customer service, a great company culture and excellent training opportunities. Job Title: Customer Service Administrator Salary: Negotiable, depending on experience Location: Hemel Hempstead (3 days in office, 2 from home) Contract: Permanent, Full time Hours: Monday-Friday, 9am-5pm The Role:

  • Process sales orders
  • Assist with telephone orders
  • Handle inbound calls from customers
  • Handle general customer queries relating to stock, pricing and orders
  • Log all customer queries accurately to produce monthly reports
  • Process credit notes
  • Handle paperwork associated with return requests
  • Build and maintain strong relationships with customers
  • Contribute to overall departmental targets
  • Support with scheduling
  • Ad-hoc administration support as and when required

Skills/Experience Required:

  • Excellent, demonstrable customer service experience
  • A confident, professional telephone manner
  • Solid administration skills
  • Professional communication skills (both written and verbal)
  • Previous use and knowledge of SAP is ideal, but not essential
  • Team player
  • Passionate about quality customer service

Company Benefits:

  • Free on-site parking
  • 25 days annual leave + Christmas shutdown
  • Life Insurance
  • Contributory pension scheme (8.5%)
  • Employee Assistance Programme
  • Private Healthcare (after successful completion of probation)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

30/09/2021 09:43:49
GBP 21000.00 210000.00 Annum
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