Customer Support Specialist AylesburyTemporary role for 12 monthsApprox. £11.00 per hourThis is a busy role responding to all customer enquiries and queries. Key responsibilities:Handle all retention & renewal calls, both inbound and outbound, aiming for a high percentage of retained and renewed policies.Objection handling relating to policy cancellations, premium increases and claims decisions.Answer all Customer incoming calls efficiently, professionally and at all times promoting the business .Support and advise Sales and Customer Service agents with complex queries. Escalation point for complex queries and carry out required investigations to find satisfactory resolution. Respond to customer enquiries appropriately, ensuring all documentation is professional and accurate. Handle any calls that overflow from Sales or Customer Service to maintain required service levels.Deal with and attempt to resolve customer complaints.Record and maintain accurate policyholder information using the in-house computer systems. Provide and maintain exemplary levels of customer service at all times. Maintain an expert working knowledge of all policy terms and conditions and ensure all company and departmental policies and procedures are adhered to at all times. Carrying out additional duties administration and tasks as required. Key SkillsEffective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team. Takes ownership by using Initiative and problem solving.Enthusiastic and with a passion to achieve positive results. Proactive attitude to learning new things and a fast learner. Ability to cope well under pressure with determination and perseverance. Ability to demonstrate flexibility regarding working hours in order to meet business needs. Versatile, with the ability to adapt quickly to the changing needs of a rapidly developing business.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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