111 Call Handler

111 Call Handler
  • £19,000 - £21,000 per Annum
    ANNUM
  • Permanent
  • Plymouth, Devon, England Plymouth Devon pl1 1hz
Job Ref: 174516
Sector: Customer Service
Date Added: 12 July 2021

Tate are proud to be supporting a large organisation in central Plymouth to recruit for multiple 111 Call Handlers in a 24/7 call centre set up.

As a Call Handler you will be answering inbound calls from members of the general public and health care professionals, ensuring patient safety.

Main duties:

  • Take and asses calls to ensure that patients and other healthcare professionals are directed to the most appropriate healthcare professional.
  • Deliver high quality, safe and clinically effective health care over the telephone in accordance with your training and local procedures.
  • Record patient details, symptoms and enquiries using in house Database.
  • Meet monthly key performance indicators (KPIs) and targets.

The successful candidates will need to be able to start in the next couple of weeks, interviews will be held face to face and training (fully paid) will last six weeks. You must be able to show great customer service skills. You will be required to work a 4 week rolling rota covering 24/7.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate
11/08/2021 09:55:14
GBP 19000.00 21000.00 Annum
Contact Consultant:
Tate

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