We have the pleasure of working with an exciting, collaborative, and market-leading organisation who are looking to take on an experienced, Customer Support Team Leader. As a Customer Support Team Leader, you will be responsible for resolving customer service queries, achieving customer SLA's and business KPI's. You will drive a customer focused culture and coach individuals and the team to improve personal and team performance. Team Leaders are also responsible for the on-going development of the team of up to ten Customer Service Agents. In return you will receive a salary of £23,000 per annum based of working 37.5 hours week. In addition, you will receive some amazing company benefits such as a Company Pension Scheme, access to some amazing high street discounts and so much more. This role is primarily Monday to Friday but may require team support at the weekends. This role is mainly based working from home with city centre office support if needed.Key Responsibilities:· It is essential you have experience of writing business processes and able to follow a process · Manage a team of customer service agents, responsible for their performance management & coaching. · Have the ability and proven experience to be able to analyse large amounts of Data. · Experience of verifying and validating information· Be a point of contact for complex queries, tech issues, process errors and team issues- escalating where required. · Ensure all probation reviews, monthly 1:1 discussions, performance and audit feedbacks are completed within agreed timescales and documented. · Support completion of compliance training modules for team members & ensure all compliance training modules for yourself are kept up to date. · Work flexibly across variable shift patterns and support with all duty functions on shift ensuring cases are triaged and managed effectively. The person fit: · Creative approach to problem solving and commitment to continuous improvement.· Clear communication skills and ability to handle difficult problems. · Ability to adapt to changing demands and experience of working in a fast-paced team. · Able to work independently as well as to contribute effectively to the team. · Keen eye for detail, punctual, organised, and empatheticIf you think this exciting opportunity is the next great move for you, wed love for you to contact us. There's no better place to express your potential. Please click the link below to apply or alternatively give us a call on 0115 899 0303.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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