Tate are recruiting for a IT Support role in Slough, you will be tasked with a variety of support and project activities. These will include monitoring and maintaining an organisations computer systems and networks, diagnosing any hardware or software faults with these systems, leading on IT projects in the area, supporting new rollouts of processes and ultimately solving issues either in person or over the phone.The main responsibilities will include:You will be dealing directly with employees and customers who have technical problems such as trouble with their email accounts, forgotten passwords or viruses as well as managing projects and assisting the operation with IT related issues. IT Support responsibilities include:· Installation & configuration of the organisations computer hardware operating systems and applications· Maintenance and monitoring of computer networks and systems· Help define project scope, goals and deliverables· Logging queries of customers and employees· Analysis of call logs in order to discover any underlying issues or trends· Diagnosing and solving hardware or software faults· Testing and new technology· Managing reports and necessary documentation· Responding to calls in a timely fashionExperience and knowledge required:· Excellent problem-solving skills· Expert knowledge in how operating systems and software works· Good interpersonal skills as you will regularly be in contact with colleagues and/or customers· The capacity to clearly explain a technical problem to a customer/colleague
You will have previous experience at this level and ideally a degree in one of the below subjects is preferred:· Business IT· Project Management· Business Systems Engineering· Software Engineering· Internet Engineering· Computer Software Development· Computer Networking & Hardware· Computer Science
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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