Contact Centre Representative

Contact Centre Representative
  • £18,300 per Annum
  • Permanent
  • Norwich, Norfolk, England NR1 3GZ Norwich Norfolk NR1 3GZ
Job Ref: 173640
Sector: Customer Service
Date Added: 29 April 2021

Contact Centre Representative

Norwich, NR1


Full Time

£18,300 per annum

Starting June 2021

ReAssure, part of the Phoenix Group, are responsible for administering a variety of policies such as Pension, Life and Health. They are at an exciting stage in their growth, offering rewarding career prospects for talented people. With this in mind, we are recruiting for customer focused representatives to join them on 2nd June 2021 to work in their central Norwich offices.


You will be joining a company built on solid values, who can offer career progression and the potential for you to contribute your skills and talents to a work culture shaped by mutual respect.

This is a permanent opportunity, working full time hours, Monday to Friday 09:00-17:30.

The Role:

You will be supporting the servicing of numerous policies whilst ensuring that you deliver on your promises and ensure that the customer is always treated fairly. Located within their friendly and supportive contact centre, you will play an integral part of the delivery of exceptional customer service within this team.

Your duties will include:

  • Providing effective customer service whilst complying with regulatory guidelines for each and every task.
  • Ensuring that all calls are handled professionally and answered in a timely manner.
  • Identifying and escalating any issues to your manager.
  • Completing tasks within agreed timescales working through processes and utilising a number of systems.
  • Working in collaboration with other business functions to complete any requests from policy holders.
  • Helping and supporting customers with a variety of policy updates and requests.

Skills and Experience:

If you have worked within a contact centre before, or in a regulated environment, this may be an advantage. However, contact centre experience is not essential, we will also consider applicants with a strong customer service background who have had exposure to inbound call handling.

Take a look for yourself at ReAssure and how you could be part of a first class, successful organisation by visiting

If you would like to be considered for this opportunity, please apply today. We look forward to hearing from you.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

29/05/2021 09:21:50
GBP 18300.00 18300.00 Annum
Contact Consultant:

Please only apply for the role if you are to answer yes to the below questions :

  1. Can you confirm you have the required experience as listed in the job description?

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