Patient Pathway Co-ordinator x 2 temporary assignments, immediate start
Immediate start - 1-3 months +
Based in central Southampton
37hrs per week - 9am to 5pm / possible early and late shifts
DBS will be taken up
To work as a member of the administration team to provide a comprehensive administration/booking/reception role to the Unit, ensuring that all patients are dealt with in a professional and courteous manner, which endorses the patient centred approach of the team. To assist in the operational function of the Unit.
Scope of role
To provide a professional and patient focused booking, reception and administration role, supporting the clinical team within the unit. This will include NHS directly referred patients, waiting list transferred patients and hosted activity, and Self Pay patients.
Key tasks and result areas
- To answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to the administration of a patients pathway. To distribute calls and messages.
- Provide an efficient and effective reception service to patients, staff and visitors. To meet and greet all arrivals in a professional and customer/patient centred approach in line with the customer service standards.
- To receive business/visitors to the treatment centre, deal with enquiries and direct visitors as necessary. Ensure they sign in and out and return visitor badges and/or keys.
- To identify and register new patients referred to the centre using the E Referral System (eRS), Patient Administration System (PAS) and other windows based applications.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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