Customer Service Administrator

Customer Service Administrator
  • £20,000 - £22,000 per Annum
  • Contract
  • West End, London, England West End London W1K 5DL
Job Ref: 173427
Sector: Customer Service
Date Added: 12 April 2021

We are currently working with a successful Property Company based in Central London, who are looking for a Customer Service Administrator to form part of their friendly, hard-working and dedicated team. This role will initially be offered as a three month fixed term contract.

This role will form part of the growing Customer Service Team and you will be the first point of contact for customer service enquiries whilst upholding and promoting the reputation of the company.

It's an incredible business to be a part of and this is a fantastic opportunity for someone to grow and develop with a thriving business.

The duties of the role include:

  • Handling customers across different platforms, mainly email and phone
  • Answering customer queries and ensure they are responded to within the agreed time-frame
  • Ensuring the best customer care experience is given to all customers
  • Achieve KPIs whilst maintaining excellent quality
  • Identify complaints and resolve them where possible
  • Navigating the Qube database
  • Data entry and processing information
  • Creating reports such as statements, invoices and receipts

The ideal candidate will need to be a good communicator both verbal and written with the confidence to liaise with people at all levels. Inbound/outbound contact centre experience would be beneficial to this role but not essential.

You will be pro-active and able to manage your own workload whilst priding yourself on providing only the highest level of customer service at all times. You'll be the first point of contact for customers and therefore a true brand ambassador.

This role is being offered, initially on a three month fixed term contract with a salary of £20,000 - £22,000.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

12/05/2021 15:39:44
GBP 20000 22000 Annum
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