1st Line IT Support

1st Line IT Support
  • £10 - £12 per Hour
    HOUR
  • Temporary
  • Hitchin, Hertfordshire, England Hitchin Hertfordshire SG4 0TY
Job Ref: 173386
Sector: Other
Date Added: 08 April 2021

Based in Hitchin this is a new & exciting temporary assignment for a well established expanding locally based organisation.

To start early April 2021 for approx. 3 months.

Full time hours - 37.5 hours a week.

This role is office based .

Acting primarily in a 1st line support capacity, resolving issues in person, over the phone or email and where possible attempt to provide resolution. You would escalate more complex IT issues to 2nd line level.

Main Responsibilities:

Provide first line IT Support to the end user

Interpret customer requirements and provide advice and support on potential solutions to resolve IT related issues as they arise

To assist in the provision of an effective support desk service across the organisation

To receive and actions calls from customers and deal directly with requests and escalate problems in accordance with company procedures

Ensure that users are informed on status and progress of incidents logged with the service desk

To liaise with relevant technical teams as required.

Person Specification:

1st line support experience

Be familiar with multi-factor authentication security systems

Excellent communication skills

Benefits include:

Free Parking

Weekly pay

28 days holiday

For further information please get in contact with Becky at our Hitchin office.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate
08/05/2021 09:31:20
GBP 10.00 12.00 Hour
Contact Consultant:
Tate

Please only apply for the role if you are to answer yes to the below questions :

  1. Can you confirm you have the required experience as listed in the job description?

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