Customer Service AdministratorBasingstokeCirca 25k PAMonday - Friday to include some weekend workA passionate family run business in Basingstoke is now looking to recruit a customer sales administrator due to exciting business growth in 2020. This company is a retail business that sell high-end artisan products direct to consumer and we are therefore seeking candidates with exceptional customer service skills.The main responsibilities within this role revolve around customer enquiries and sales and will include all administration in support of these activities. Due to the seasonal nature of this business, we are looking for someone that is happy to work flexibly which can mean longer hours during summer months and much shorter ones throughout winter.The Job:· Receiving and making customer calls, managing expectation of delivery times, and answering customer enquiries. Sometimes this can include complaint management · Answering web enquiries for sales, closing sales, taking orders from customers and talking through product specifications· Managing a busy email inbox of enquiries· Working closely with warehouse on order picking and logistics· Logistics administration and paperwork, managing drivers and scheduling transport routes where required· Sales analysis and reportingThe Person:· Customer Service & Administration Experience· Flexibility and the understanding of how a small business operates· Willingness to work hours to suit eb and flow of seasonal business· Computer literate · Great telephone manner· Good sense of humour and willingness to be part of a warm and friendly teamAlthough not essential, some experience within social media / basic marketing would be advantageous to this role. Interviews are to take place imminently with a hopeful start date of early March.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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