Tate are working with a leading NHS organisation to appoint a Customer Service Advisor to their IT Helpdesk team in Exeter based on the outskirts of Exeter.
This is a telephone based support role delivering basic technical assistance to members of staff within the trust that will be based onsite.
You will need to have previous customer service or technical support experience and be comfortable working within this environment on the phones.
You will provide excellent customer care when dealing with users via telephone, email and also in person where needed. The successful candidates will be the first point of contact for all IT related incidents, ensuring updates are provided to users and recorded in the Trusts Service Desk tool. You will deal with 1st line requests (password resets, user access/application difficulties etc), assigning (2nd and 3rd line) calls where appropriate to the relevant person within IT department for further assistance
The key skills required for this role are
- Good Communicator
- Basic IT Knowledge
- Ability to mutli task and prioritise an ever changing workload
- Be comfortable in a phone based role
- Delivers great customer service
- High attention to detail and strong administration skills
This role is working 37.5 hours a week Monday to Friday 8.30 - 5pm. This is a fixed term contract finishing at the end of March 2021
For more information call 01392 432 861 or click apply today!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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