IT Support Analyst
Initial 3 Month Temporary Contract
08:30 to 17:00
We are looking for an IT support analyst, ideally an all-rounder covering mainly 2nd line support plus some 1st line and 3rd line, desktop support plus some infrastructure support. To join a small and friendly support team, take tickets from start to finish and enjoys being hands-on and troubleshooting.
You will support their onsite and remote working head offices users, ensure IT services delivery and participate in new IT solutions roll out projects.
Providing technical support and troubleshooting for Windows servers, iPhone/Android, Active Directory, Office 365, Windows10, network/wireless, Hyper-V servers, VOIP to internal business users.
Analysing issues, following up with customers and helping resolving problems and finding root cause within SLA;
At least one year's experience working with Office 365.
Knowledge of Exchange migration to the cloud.
In depth knowledge of ManageEngine ServiceDesk Plus.
Administration knowledge of SharePoint.
Knowledge of Salesforce.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
your application has been submitted