Tate are working closing with ReAssure, part of Phoenix Group, to recruit a a Customer Services Representative to join the Retirement Account Team . The position will be based in Telford on a permanent basis and requires an individual who enjoy speaking to customers and providing exceptional customer service.The role will require handling all incoming customer calls to the team and processing applications, supporting customers with the entire Retirement account journey.To apply for this role based in Telford you will need to have:· Excellent listening skills· Ability to show empathy with Customers· Good call handling, interpersonal and communication skills· Clerical accuracy· Good literacy skills· Ability to remain composed and focus on the customer in a dynamic and changing environment· Proven ability to adapt to change and have a flexible attitude to work· A good level of computer literacy · Ability to work to high productivity levels while maintaining consistently high quality.Reassure is one of Britain's Top Employers in financial services, we offer opportunities for you to challenge and develop yourself in a company that looks after our colleagues, customers and communities. ReAssure is an equal opportunities employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees.ReAssure offer an attractive benefits package for all permanent and fixed term employees, including 27 days holiday + bank holidays, contributory pension scheme, Private Medical Insurance plus a range of flexible benefits for you to choose from. So if you have proven experience with speaking to customers and are looking for a new and exciting challenge, apply now.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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