Customer Service Administrator

Customer Service Administrator
  • £9 per Hour
  • Temporary
  • Telford, Shropshire, England TF3 4NB Telford Shropshire TF3 4NB
Job Ref: 171829
Sector: Administrators
Date Added: 07 October 2020

Are you looking for a new opportunity in Telford?

Tate are working in partnership with ReAssure part of the Phoenix Group, to recruit a talented team of Customer Service Administrators to join them at their Telford office.

ReAssure are a UK Life and Pensions Company who are going through an exceptional period of growth, this gives you the perfect opportunity to join them on this journey.

Customer Service is at the heart of everything they do, and their staff are at the core of their company values to ensure they deliver this. The office offers a bright, professional and lively environment to work in.

This is a temporary role to start on Monday 19th October, ongoing, with an hourly rate of £9.00. You will accrue holiday and have access to a range of flexible benefits. Working full time Monday Friday, 37.5 hours a week, the role will be supporting the administration and servicing of numerous policies whilst you deliver on your promises and ensure that the customer is always treated fairly.

You will answer all inbound customer calls within the agreed timescales and ensure that the customer policies are administered efficiently through attention to detail and accuracy. A first-time resolution is a priority for ReAssure and their policy holders.

Your duties will include:

  • Providing effective customer service whilst complying with regulatory guidelines for each and every task
  • Identifying and escalating any issues to your manager in a timely manner
  • Completing administration tasks within agreed timescales working through processes and utilising a number of systems
  • Working in collaboration with other business functions to complete any requests from policy holders
  • Helping and supporting customers with a variety of policy updates and requests
  • Ensuring that the policies are administered efficiently through attention to detail and accuracy

Skills and Experience Required:

  • Clear communication skills both verbal and written
  • The ability to deliver excellent customer service
  • Confident IT skills
  • The ability to follow and work with processes
  • A high level of accuracy and attention to detail

We are looking for candidates who enjoy working in a busy environment where customer service and teamwork are key. If you have a passion to succeed and care about what you do, apply today to be part of ReAssure and join them on their journey

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

06/11/2020 11:07:47
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