Role: Customer Service Advisor
Start: ASAP - 31st May 2021
Hours: 9:00-17:00 Monday to Friday
Salary: 10.44 p/h
Location: Working from home (need to be able to collect IT equipment)
We are looking for a positive, hardworking and approachable candidates to join a friendly and energetic Customer service team on a temporary basis. The successful candidate will need excellent communication skills both over the phone and via e-mail, to be able to enter data accurately without errors and ensure every customer has a great experience with the company.
You'll be: -Dealing with customers and professionals via email, phone and web chat to ensure they receive a helpful, positive experience relating to their policies
-Providing customers with information, which is complete, accurate and up to date.
-Taking ownership of queries and following them through to a successful outcome.
-Entering and updating important information records without error
-Processing application forms and liaising
-Providing administrative support, including letter communication
You will need:
-Previous customer service experience - this can be face-to-face, phone, email or web chat
-The ability to deliver a consistently positive customer experience, even under pressure
-Basic Microsoft Office skills
-Data Input experience with accuracy in processing customer requests
-Excellent verbal and written communication skills
-Access to a dedicated working space at home
-Sufficient home broadband to enable you to work uninterrupted at home
-A track record of exceeding customer expectations
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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