Customer Service Manager

Customer Service Manager
  • £30,000 - £35,000 per Annum
  • Permanent
  • Watford, Hertfordshire, England Watford Hertfordshire WD18 8YF
Job Ref: 171271
Sector: Customer Service
Date Added: 22 July 2020

Customer Service Manager


£30k to £35k depending on experience

Our client is an award winning and forward thinking company. Passionate about delivering exceptional customer service to their clients. Our client also recognises their employees are key to the success of the company therefore employee engagement is also an important part of the business and reward and recognition is key!

Job Role -

  • Direct line management for a team of supervisors
  • Ensure all KPI's and SLA's are met
  • Coaching and development
  • Regular 1 to 1's
  • Monitoring and analysing of productivity
  • Reviewing processes in place and sharing ideas
  • Enhance customer journey
  • Analysing data
  • Appraisals and performance management
  • Planning of resource and shift patterns
  • Recruitment
  • Identifying training needs
  • Excellent relationship with stake holders across the business
  • Leading weekly team meetings
  • Ensure compliance of GDPR
  • Attend client meetings
  • General ad hoc duties

Ideal candidate -

  • Must have managed a team of 20 plus
  • Strong leadership skills
  • Proven coaching and development skills
  • The ability to make decisions under pressure
  • Able to deal with complex issues
  • Comfortable with delegation
  • Excellent communication skills
  • Experience in automotive would be desirable

Tate is acting as an Employment Agency in relation to this vacancy.

21/08/2020 11:45:06
GBP 30000 30000
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