Team Leader

Team Leader
  • £30,000 - £35,000 per Annum
  • Permanent
  • Huddersfield, West Yorkshire, England Huddersfield West Yorkshire HD1 2QB
Job Ref: 171023
Sector: Customer Service
Date Added: 11 May 2020

Team Leader

£30,000 to £35,000 plus performance bonus quarterly up to an addition £500


Private health care

Working from home one week per month

Hours - 7.5 hours per shift working Monday to Friday between the hours of 8am and 8pm - you will be required to work 1 weekend each month, either a Saturday or a Sunday

An innovative, company that is growing rapidly is looking for a few Team Leaders to join their busy teams, managing a team of Customer Service Advisors. They are seeking Team Leaders who can lead by example who want to develop, motivate and engage with the team to make the working environment fun and enjoyable. Previous experience working within a Claims company or Law firm is preferred.

The role

  • Coach, mentor and develop a team of customer service individuals
  • Set KPI's and monitor delivery
  • Train and recruit new team members
  • Support with escalated complaints/ queries
  • Help the team handle and asses new queries
  • Regular reviews with your team to support and monitor performance
  • Deliver an maintain a professional and positive relationship with all clients ensuring great customer service is always delivered
  • Review current processes and make improvements where possible
  • Prepare employee engagement plans and ensure team meeting happen to encourage collaboration
  • Support staff with any issues and resolve

We are looking for candidates who

  • Has experience working in the legal services industry with knowledge of the claims industry
  • Must have team leader experience managing a team of customer service advisors
  • Must have experience with handling client enquiries
  • Must have great attention to detail
  • Must be enthusiastic and a leader
  • A natural problem solver would fit well within this role
  • Must be professional and have an adaptable management style
  • Must be passionate about delivering excellent customer service

If you have the experience required do not hesitate to apply immediately so we can process your application.

Tate is acting as an Employment Agency in relation to this vacancy.

10/06/2020 17:18:40
GBP 30000.00 30000.00

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