CRM Executive - Outskirts of Southampton - £35,000
We are working with a dynamic company that offers employees a work environment that encourages creativity, work-life balance and meaningful rewards for outstanding work. They are committed to the personal and professional growth of all employees throughout the many phases of their careers. Due to growth they are recruiting for a CRM Executive, so this is an exciting opportunity for someone to make this role their own.
You will play a crucial role in the overall customer/prospect data management strategy across the UK CRM system, working closely with teams across the wider UK organisation to continue to ensure data is collected, stored and managed with integrity.
The role will link to marketing and sales support as well as the wider sales function, customer services and technical support. The role will focus on the import, extraction and analysis of data and systems used by the wider organisation to analyse and manage marketing information. As part of the role, the individual will also be considering areas of improvement, refining data quality, ensuring data imports are as efficient as possible, ensuring any changes to systems are carried out in a planned, risk free manner.
Leading the day-to-day operations and management of the Microsoft Dynamics CRM platform in the branch.
Maintain and propose an effective system of regular data cleaning and data management.
Being the central point for CRM support within the branch including the development and enhancement of existing processes.
Work with the US CRM Delivery team to ensure users' needs are reflected in the system and that the CRM team can effectively manage changes, new features and new ways of working.
Co-ordinate the maintenance and inputting of data by CRM users, and ensure that an exceptional standard of data quality is maintained across the whole business.
Work with the US Digital Marketing Team to manage and improve data capture strategies via the Web platform and CRM integration.
Define, measure and report on core CRM metrics which provide insight into data performance. Recommend and implement improvements where required.
Maintain active relationships with CRM users, driving engagement, adoption and usage - and providing processes, training and support to ensure that data is managed properly.
Establish and report to the business on key KPIs on engagement, data quality, management of stakeholder activities and overall CRM performance.
Be a clear and engaging communicator with team colleagues or as part of the wider stakeholder group.
Able to demonstrate systems and system developments clearly and in an understandable and engaging way, that drives compliance.
Demonstrate passion, drive and enthusiasm for data.
Work collaboratively across teams and departments as well as reaching out to other branches to support the development of best practice.
Understanding of CRM and data principles including automation, data structures, integrated systems, data importing and logic.
Business use of database technologies, including experience in reports and data analysis.
Experience of prioritising a demanding workload and that of a team, delivering to deadline and to the highest standards.
Skills and Knowledge
Highly organised with the ability to project manage and drive forward multiple projects at the same time.
Ability to have a creative element and being able to contribute with innovative ideas and solutions.
Application of statutory and industry regulations including sound knowledge of data protection regulations and GDPR.
Knowledge of CRM and Data Protection principles.
Knowledge of Microsoft Azure or similar
MS Dynamics certifications
Dynamics for Marketing knowledge/certifications.
Tate is acting as an Employment Agency in relation to this vacancy.