Customer Service ExecutiveOur client an established and reputable company that is a world leader in their field holding a significant global market position is currently...
Customer Service Advisor - Highways
12 month temp assignment paying £9.55 p/h
One of our leading clients based in Winchester is looking for someone who is customer friendly to work as part of a team, be an excellent communicator, and able to work well under pressure
To provide front line response, including complex customer enquiries, requiring understanding and familiarity with specialist processes and systems
Customer Service Advisors must have the ability to express themselves fluently, clearly and concisely both verbally and in writing. They must be able to listen and empathise, control calls, communicate effectively and sensitively and deal diplomatically with difficult people. Role holders must have keyboard skills and the ability to use a number of different IT systems as a source of information, data updating, recording and communication. Customer Service Advisers must have good team working skills and the ability to relate to others pleasantly, promote a positive working culture, offer and receive advice from colleagues and keep calm and polite when working under pressure. Role holders must be able to demonstrate an understanding of customer service
Responsible for resolving a range of incoming calls, including dealing with complex queries requiring specialist knowledge as they arise, through various channels. Work with all colleagues to ensure first time call resolution where appropriate and a customer experience which enhances the reputation of the client. Responsible for coaching and assisting colleagues so that their confidence and expertise is developed. Responsible for inputting into ongoing communications with colleagues in back offices so that front line staff work effectively with them
Knowledge and skills required
- Previous general administrative customer service experience.
- Good problem solving and attention to detail.
- Ability to identify and correct errors in written communications.
- Computer literate in the use of a variety of software for data handling and transmission.
- Effective communication skills at all levels.
- Ability to use own initiative, whilst working as a part of a team, supervising work where required.
- Commitment to customer service
- Ability to learn and willingness to train
Tate is acting as an Employment Business in relation to this vacancy.