Customer Account Administrator

Job Ref: 169756
Sector: Administrators
Job Type: Temporary
Date Added: 28 January 2020
  • Eastleigh, Hampshire, England Eastleigh Hampshire so50 6ad
  • £9.28 - £9.98 per Hour
    HOUR
  • Tate
  • 01962 841827
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We are looking for a Customer Accounts Administrator on a possible temporary basis for 3 months for our 'values driven' client. This position is interactive and interesting with the purpose of providing excellent service to customers. This position does not involve any sales.

Start Date: ASAP

Salary: £9.28-£9.98 per hour

Location: Eastleigh

Hours: Monday to Friday - 08:30am - 17:00pm.

A caring and supportive organisation who invest in their staff and offer excellent opportunities for progression.

Duties include the following:

  • Setting up customer direct debits manually on the systems
  • Answering enquiries from customers relating to their direct debits
  • Accurately inputting information into the database.
  • Processing and running reports.
  • Carrying out administration tasks required that relate to resolving customer contact
  • Action and maintain customer Direct debits within agreed timeframes. This includes monitoring changes in Housing benefit, year end processes and day to day.
  • Assisting colleagues during busy periods including making outbound calls and taking calls from residents via the contact centre.
  • Monitoring team mailboxes and action all requests, including requesting energy performance certificates for our properties and liaising with other teams and contractors

Person specification:

  • Previous administrator experience or customer service will be highly desirable.
  • Evidence of customer service soft skills including empathy and taking ownership
  • Ability to adhere to scheduled timescales
  • Good IT Skills, with the ability to learn internal systems quickly (word and excel)
  • Confidence to be solution orientated

Tate is acting as an Employment Business in relation to this vacancy.

Tate
27/02/2020 11:57:58
GBP 9.28 9.28