Customer Service Advisor

Job Ref: 169745
Sector: Customer Service
Job Type: Permanent
Date Added: 21 January 2020
  • Southampton, Hampshire, England SO14 7EJ Southampton Hampshire SO14 7EJ
  • £18,000 per Annum
  • Tate
  • 01582 692543

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Old Mutual are currently going through an exciting period of change following their acquisition by ReAssure® in August 2019. ReAssure® are a leading UK closed book life insurance consolidator and are looking forward to welcoming new talent to join their Southampton office.

ReAssure® look after 4.3 million policies for their customers and the experience they receive when they liaise with the Contact Centre team is really important to them.

This is a great opportunity to join a successful growing company at an exciting time. They are offering rewarding career prospects for talented people who believe that Customers Service is at the heart of everything that they do.


This is a Permanent job opportunity starting in February, you will work 35 hours per week between the hours of 8am and 7pm on a shift pattern over Monday to Friday. You will enjoy a salary of £18,000 with the opportunity to increase this to £20,500 within 12 to 18 months, along with an excellent benefits package.

The Role:

Your role will be taking customer service inbound calls from our customers and financial advisers. You will be supporting the administration and servicing of numerous policies whilst ensuring that you deliver on your promises and ensure that the customer is always treated fairly.

Your duties will include:

 Providing effective customer service whilst complying with regulatory guidelines for each and every task

 Identifying and escalating any issues to your manager in a timely manner

 Completing administration tasks within agreed timescales working through processes

 Working in collaboration with other business functions to complete any requests from policy holders

 Helping and supporting customers with a variety of policy updates and requests

 Ensuring that the policies are administered efficiently through attention to detail and accuracy

Skills and Experience Required:

 Clear communication skills both verbal and written

 The ability to deliver excellent customer service

 Confident IT skills

 The ability to follow and work with processes

 A high level of accuracy and attention to detail

If you are looking for the next step in your career or just want to be part of a great company like ReAssure® then please do get in touch -

Tate is acting as an Employment Agency in relation to this vacancy.

20/02/2020 16:57:55
GBP 18000 18000