Recovery Claims Handler

Job Ref: 169620
Sector: Customer Service
Job Type: Permanent
Date Added: 15 January 2020
  • Tunbridge Wells, Kent, England TN1 2LY Tunbridge Wells Kent TN1 2LY
  • £18,000 - £20,000 per Annum
  • Tate
  • 01582 692543

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Job Title: Recovery Claims HandlerLocation: Tunbridge WellsSalary: £18k - £20k, depending on experienceContract: Full time, permanentTate have partnered with leading motor company the AA, in search for a Recovery Claims Handler.As a Recovery Handler for our Motor Insurance claims team, you will be committed to providing customers with a world-class claims service by ensuring that their claims are assessed quickly and if valid are settled in the shortest possible time.You will be responsible for a portfolio of non-fault claims and ensuring a full recovery of costs, whilst keeping customer updated and maintaining expectations.Key Duties and Responsibilities:· Keeping customers updated on the progress of their claim, ensuring a good customer journey is maintained.· Recording accurately your investigations into liability and tracing the negligent party's insurers to recover subrogated losses.· Assessing liability for an accident and offer advice and guidance to customers throughout.· Knowing when to issue proceedings, or to negotiate liability with the third-party insurers.· Validating if cover is in force for a claim and identifying possible fraudulent claim markers to be referred for investigation.· Instructing suppliers such as repairers, solicitors and car hire companies.· Managing a portfolio of non-fault claims, ensuring that SLAs are met and the AD aspect of a claim is concluded quickly and all costs recovered.· Treating customers fairly and ensuring that the customer receives world class customer service in accordance with industry and company guidelines.The Ideal Candidate:· Ideally 6 months experience working with motor insurance claims.· Accuracy and attention to detail.· Excellent verbal and written communication skills.· Positive and self-confident approach when dealing with our customer.· Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customer understanding that our customer could be distraught and concerned following an incident.· Ability to work well under pressure and meet deadlines· PC literate with good administrative skills.· Ability to take on increased ownership and responsibility when necessary· Maths and English GCSE at Grade C or above or demonstrable ability in numeracy skills and written English.Whats in it for you?· 22 days holiday + 8 bank holidays· Free parking· Up to 10% performance related bonus· Free AA membership and car genie after 12 months· Continuous training and development· Pension scheme· Employee of the month/quarter rewards· Discounted shopping vouchers and several other lifestyle benefitsTo express interest in this opportunity, please apply today, or contact Tate for more information; 01582 692 543.

Tate is acting as an Employment Agency in relation to this vacancy.

14/02/2020 10:06:07
GBP 18000.00 18000.00