Technical Support Advisor

Job Ref: 169300
Sector: Customer Service
Job Type: Permanent
Date Added: 24 December 2019
  • Milton Keynes, Buckinghamshire, England Milton Keynes Buckinghamshire mk91ej
  • £26,000 per Annum
  • Tate
  • 01908 200990

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Technical Support Advisor

Up to £26k (dependent on experience)

Milton Keynes

Full time

Our client, a leading multinational organisation within their industry are currently looking to recruit a Technical Support Advisor to join their service team and provide a high level of support to their customer base.

This opportunity would suit a technically minded individual, with previous experience and a strong knowledge of networking or telephone systems.

The role

  • You will be the main point of contact for their European customer base
  • Providing a high level of customer service by answering pre-sales, after-sales, and technical enquiries through to resolution
  • Creating and developing quality assurance and trend reports to enable tailored product training and improvements across the business
  • Supporting in the preparation of customer care documentation and frequently asked questions
  • Providing technical webinars to business partners

The person

  • Proven experience in a similar customer support position
  • A strong knowledge of network systems and their infrastructure enabling you to provide in-depth troubleshooting support
  • Networking and telephone systems knowledge
  • A confident communicator, with the ability to liaise across varying levels
  • Analytically and technically minded
  • Willingness to travel when required (not regularly)

Tate is acting as an Employment Agency in relation to this vacancy.

23/01/2020 10:52:02