Customer Service Manager

Job Ref: 168945
Sector: Customer Service
Job Type: Permanent
Date Added: 04 December 2019
  • Watford, Hertfordshire, England Watford Hertfordshire WD18 8YF
  • £35,000 - £40,000 per Annum
    ANNUM
  • Tate
  • 01727 844799
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Customer Service Manager

Watford

£35k to £40k

Our client is award winning and passionate about their employees!! They are also proud of their client base and the companies that they work with ensuring they always go beyond their expectations! Currently looking for a Customer Service Manager to join their in-house team.

Role

  • Coach, support and develop supervisors
  • Motivate and encourage the best service delivery
  • Ensure all KPI's and SLA's are met
  • Responsible for reporting and department performance
  • Regular 121's and team meetings
  • Planning of resource
  • Incentivising, motivating and focusing on performance achievements
  • Identify training needs
  • Responsible for supporting the CS Supervisors work loads
  • Leading weekly team meetings
  • Ensure compliance as per GDPR
  • Dealing with escalated complaints
  • Adhoc projects

Ideal candidate -

  • Strong leadership skills
  • Strong coaching skills
  • Forward thinker
  • Positive mind set
  • Assertive but fair
  • Strong organisational and time management skills
  • Excellent communication skills

Experience of working within a regulated environme

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
03/01/2020 16:37:16
GBP 35000 35000