Technical Support Admin

Job Ref: 168938
Sector: Customer Service
Job Type: Permanent
Date Added: 04 December 2019
  • Newbury, Berkshire, England Unit 17, Kingfisher Court, Hambridge Rd, Newbury RG14 5SJ Newbury Berkshire RG14 5SJ
  • £19,000 per Annum
  • Tate
  • 01256 843999

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The Role

Working within the customer service help desk environment, this role will involve handling inbound calls and emails to assist customers with a variety of product related questions or issues. Additionally, you will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer service support for our internal and external teams. Dealing with product questions / issues or investigations as needed.

This role also requires you to be part of an out of hours, on call rota which allows our customers to gain emergency support outside of usual office hours.

The Person

You may have experience in customer support/customer services or alternatively you may have been working in an electronics environment fault finding or repairing equipment. In either case you should be energetic, keen to learn using your own initiative and be able to work well with others with a positive approach at all times.

Above all, this role requires individual with a passion to provide excellent service often working under pressure in a busy office environment.

Key Skills & Qualifications Required:

 Excellent communication skills both written and verbal.

 Ability to understand, diagnose and assist in a busy support environment

 5 GCSEs (or equivalent) at grade A-C including Maths, English and Science

 PC Literate, including Word, Excel, E- Mail.

 Good organisational skills

Duties & Responsibilities:

In this role you will be able to work with all areas of the business assisting with various teams to deliver excellent products and service to our customers. Within Customer Services/Product Support you will be assisting with:

 Handling inbound and outbound calls

 Liaising with mobile network providers

 Assisting with sales team queries

 Completing product investigations

 Creating support tickets and follow up

 Other Desirable Skills / Qualifications:

 Electronic principles - BTEC, ONC or similar qualification passed or in progress

 Experience with mobile telecommunication equipment

 Foreign language skills (Dutch/French/Swedish)

 Customer services related qualification

 Other higher level qualification i.e. A Level, NVQ, ONC

Tate is acting as an Employment Agency in relation to this vacancy.

03/01/2020 09:33:52
GBP 19000.00 19000.00