Renewal Sales Executive

Renewals Sales Executive £20,000 plus bonus (up to £32,000 per year)

35 hours per week Monday to Friday

This is a superb opportunity to joining the most incredible team in Nottingham. The role will involve outbound calling but to existing customers rather than 'telesales' role. The duties will include:

• Proactively liaise with customers on a regular basis by making outbound calls to proactively provide account management services, retention activities and sell renewals to our customers to meet their needs today and in the future and meet conversion targets
• Deal with incoming phone calls and emails from customers with queries regarding the customer lifecycle efficiently and professionally
• Be the voice of the customer for our client and giving their customers the very best in class service.
• Deal with any expressions of dissatisfaction and complaints and look to resolve efficiently
• Responding to customer survey responses
• Manage the processing of renewal applications through to underwriting and onto funding
• Feedback ideas, improvements and changes to rest of team and business where we can improve to be more customer centric and make our processes more efficient
• Complete miscellaneous admin tasks to assist customer queries

Person Specification

• Excellent interpersonal and communication skills;
• Excellent communication skills both written and verbal;
• Excellent level of English spelling and grammar;
• Strong time management, task management and organisational skills;
• Attention to detail;
• Conscientiousness - willing to go the extra mile;
• Tenacious attitude;
• Proactive and problem-solving approach;
• A work ethic aligned with delivering exceptional service;
• A robust and resilient self-starter;
• The ability to act proactively and with limited direct supervision, while at the same time recognising when matters need to be referred;
• The ability, tact and diplomacy to interact with people at all levels;
• The interpersonal skills necessary to sustain effective relationships both internally and externally.

Please click on the link below to apply for this role or contact Hannah Rogers on 0115 8990303, email

Tate is acting as an Employment Agency in relation to this vacancy.