Membership Account Manager

Membership Account Manager
  • £21,000 per Annum
  • Permanent
  • Eastleigh, Hampshire, England Eastleigh Hampshire SO50 6HT
Job Ref: 168754
Sector: Customer Service
Date Added: 07 January 2022

Membership Account Manager - Eastleigh - £21,000 - 9-5pm Monday to Friday

Are you looking for an opportunity to get into an office based role where you can utilise your customer service skills? No previous experience is necessary for the Membership Account Manager role, you just need the core skills and the right attitude to be successful. If you have strong relationship building skills, a friendly and professional approach, excellent time management, the ability to make every client feel valued, then this is the role for you.

You will be joining a hugely successful business within the charity sector, which is going through an exciting period of change and growth, and they are looking for new and enthusiastic talent to go on the journey with them.

Membership Account Manager duties include:

  • Answering inbound calls coming through from their members and dealing with general enquiries
  • Actively promote products and services offered to members and non-members
  • Processing new application documentation, data and information accurately and efficiently, within the agreed SLA, targets, and procedures
  • Discussing the best options for members and advising on different products to suit their needs
  • Maintaining accurate client records, and processing documentation
  • Effectively and professionally communicate with all stakeholders and provide high levels of service to meet member needs
  • Proactively identify issues arising and contribute to a resolution
  • Efficiently plan and manage own workload, resources, and time to maximise efficiency

Key skills and experience

  • Strong knowledge of MS Office
  • A willing, confident, and helpful character
  • Organised, methodical, and able to hit deadlines

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

06/02/2022 11:55:17
GBP 21000 21000 Annum

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