Customer Service Executive

Job Ref: 168561
Sector: Customer Service
Job Type: Permanent
Date Added: 17 November 2019
  • Manchester, England King St Manchester M2 6AW
  • £20,000 - £23,000 per Annum
    ANNUM
  • Tate
  • 0161 828 5402
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CUSTOMER SERVICE EXECUTIVE

IMMEDIATE START!

£20K -£22,500K

Tate Manchester are recruiting for an experienced, positive and customer focused Customer Service Executive to join our clients busy Customer Care Department.

Our client is one of the largest, privately owned recycling companies in Manchester and has been delivering exceptional services for over 30+ years.

Key responsibilities of the role:

  • Primary contact for customers - deal with order requests etc in a timely professional manner (by telephone, electronically or face to face)
  • Help maintain a high level of customer satisfaction - polite, cheery, positive telephone manner
  • Handle all incoming phone calls and enquiries
  • Handle a high volume of customer emails
  • Respond promptly to customer inquiries and process orders, forms, applications, requests and raise quotations
  • Take ownership, document and record actions of any customer complaints through to resolution of issues
  • Manage and update customer records, service agreements etc and any input to IT system and any additional administration duties
  • Undertake telephone customer satisfaction surveys with existing customers

To be successful you will:

    • Be passionate about delivering an exceptional level of customer service
    • Be highly customer focused and people orientated individual
    • Demonstrate good levels of general education (literacy and numeracy)
    • Have strong IT literacy - particularly covering Microsoft Outlook, Word and Excel
    • Have knowledge of customer service principles and practices
    • Keen attention to detail and accuracy
    • Have strong telephone skills
    • Have great listening skills
    • Ideally have a basic/good knowledge of the Greater Manchester geographical area
    • Ability to multitask and prioritise workload effectively
    • Excellent written and verbal communication skills
    • A positive, flexible and adaptable approach to work
    • The ability to work well under pressure
    • Experience of working in a fast-paced call handling environment (desirable but not essential)

Benefits:

£20,000 - £22,500

  • Mon - Friday 07.30 - 18.000pm
  • (One in four Saturdays - 08.00 - 13.00pm)
  • Bonus scheme
  • Flexible working hours
  • Ongoing training
  • Career progression
  • 24 days holiday + Bank Holidays

Please call Georgina or email now

This role will not be live for long. If you are interested, send me an up to date CV and call me on the number below:

0161 828 5400

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
17/12/2019 12:33:37
GBP 20000 20000