Sales Support

Job Ref: 168502
Sector: Administrators
Job Type: Contract
Date Added: 14 November 2019
  • Basingstoke, Hampshire, England RG24 8WZ Basingstoke Hampshire RG24 8WZ
  • £20,000 - £24,000 per Annum
    ANNUM
  • Tate
  • 01256 843999
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/tania/tate-logo-sole.png

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COMPANY OVERVIEW

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals - enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.

ROLE PURPOSE

Commercially astute, the Sales Support Executive acts as an integral part of the sales cycle by being the first point of contact for customer activities, including order enquiries, order administration, picking and packing, logistics, pricing, invoicing, crediting, confidently using the systems provided. Proactively taking ownership of the process, and applying a sale driven approach within the Supply Chain taking into account the JSOX auditing requirements and global shipping legislation. Working collaboratively with all departments across the company including, demand and supply planning, forecasting, sales, finance, credit control, product management, technical support and the other Glory offices across the world. Supports both the Sales Manager and Group Supply Chain Director in their roles to optimise sales and customer experience.

MAIN RESPONSIBILITIES

  • Manage all order activity in the ERP system including, but not limited to:
    • Order entry
    • Arranging proforma invoices for advance payment customer
    • Acknowledge customers
    • Order date management to drive demand and trigger production
    • Pick orders based on approvals
    • Pack orders managing serial numbers and weights and dimensions
    • Ship orders using system generated documents
    • Invoice customers based on incoterms in customer contract
    • Credit customer invoices for a variety of reasons when required
  • Provide world class customer service to a global customer base
  • Manage email queries and inbound/outbound telephone calls
  • Understanding of different cultures and languages to enable quality interaction with both colleagues and customers
  • Managing daily order report that is distributed company wide to board level directors
  • Work with planning team to manage customer expectations regarding delivery schedules
  • Organise road, rail, air and sea freight shipments around the world, with knowledge of international shipping and customs legislation, and incoterms
  • Collaborating with sales managers to ensure customer experience is at a world class level
  • Work alongside sales managers to strengthen and maintain commercial relationships, with the aim of improving revenue and profitability
  • Proactively manage customer orders, and freight requirements, with profit driven mindset
  • Responsible for actively assisting credit control team with order management, working with customers letters of credit and credit limits
  • Capable of managing demanding workloads, and prioritising tasks
  • Take charge attitude towards any foreseeable delays or service impactable possibilities, comfortable to escalate through appropriate channels when necessary
  • Able to deal with escalations professionally and with enterprising action
  • Provide support in setting up tenders and new customers
  • Collaborate across the company with kaizen activities and projects
  • Displays integrity when following JSOX auditing requirements, and all other auditing and legislative requirements
  • Shows initiative daily to constantly improve the customer experience
  • Comfortable within Sales Support team to put across ideas and opinions, while working within the strict auditing and business requirements
  • Comfortable in collaborative meetings around the company to give the Sales Support line of thinking
  • Equipped to create reports and collate commercial information, such as sales volumes, stock availability, forecasts and production plans
  • Any other tasks required by the business to deliver world class customer service and improve customer experience

REQUIRED EDUCATION AND QUALIFICATIONS OR DEMONSTRABLE EXPERIENCE

  • Excellent IS skills, especially using excel
  • Strong familiarity with CRM and ERP systems (Oracle desirable)
  • Understanding and use of payment terms
  • Logistics knowledge - Incoterms2010
  • Maths and English GCSE or equivalent
  • Second language (desirable)
  • Customer focused expertise

REQUIRED SKILLS AND COMPETENCIES

  • Ability to work with minimal supervision (Self-starter)
  • Ability to work with moderate direction (Team player)
  • Ability to manage a varied workload, and meet deadlines through sound personal planning (Organisation and planning)
  • Ability to learn moderately complex tools/systems to meet objectives and deliver world class service (Technical aptitude)

Tate is acting as an Employment Business in relation to this vacancy.

Tate
14/12/2019 14:18:19
GBP 20000.00 20000.00