Customer Service Executive

Job Ref: 168374
Sector: Customer Service
Job Type: Temporary
Date Added: 07 November 2019
  • Basingstoke, Hampshire, England basing view Basingstoke Hampshire RG21 4HG
  • £14 - £17 per Hour
    HOUR
  • Tate
  • 01256 843999
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Are you passionate about delivering Excellent Customer Service? Organised , thorough and enjoy being able to use your own initiative? We are looking for someone with extensive experience within customer services and in particular complaint handling and management. A well regarded global business in Basingstoke are urgently looking for someone to be able to come in and help them through a particularly busy period whilst this business continues to grow. A temporary role however may well be the foot into the door of an excellent business.

The Job:

-Working towards SLA agreements and using best practise to advise Business clients on progress of their complaint

-Receiving new enquires and complaints via all forms of communications and proceeding with according to process

-Being solutions orientated and helping at that first point of contact where possible

-Investigating the complaint ad-hearing to regulated guidelines and escalating if required

-Liaising with multiple departments to collate facts in order to help with your investigation

-Logging and tracking each enquiry and continually updating client on progress of their enquiry

-Supporting management with administrative tasks

The person:

-Able to show extensive working experience within customer services and complaint handling

-Able to and enjoys work in a fast paced busy environment

-Able to and enjoys delivering excellent customer services

-Organised, detail orientated and efficient

-Excellent computer literacy

-Confident communicator

-Ability to think outside of the box and be solutions orientated

If this sounds of interest to you and you are avail;able immediately please apply now!

Tate is acting as an Employment Business in relation to this vacancy.

Tate
07/12/2019 12:22:58
GBP 14.00 14.00