Customer Fulfilment Leader

Job Ref: 168290
Sector: Customer Service
Job Type: Permanent
Date Added: 04 November 2019
  • Manchester, England King street Manchester m26aw
  • £25,000 - £30,000 per Annum
  • Tate
  • 0161 828 5402

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Tate Manchester are currently working with a leading manufacturing organisation near Heywood who are currently recruiting an experienced Customer Fulfilment Leader.

You will be the primary point of contact for the Nordic region customers and enhance customer satisfaction through proactive management of customer orders from receipt to invoice.

Key Accountabilities:

  • To deliver industry leading business to business commercial customer fulfilment that reinforces Etex Industry / Promat UK position as the supplier of choice for fire resistant and specialist products
  • Support Nordic sales teams and be primary point of contact for the Nordic region customers.
  • To manage sales administration from order receipt to invoicing to ensure best in class accuracy and throughput times
  • To provide customer focused and technically accurate 1st line technical support to assist in the sale of products and systems
  • To engage with the Customer Fulfilment Manager in identifying and implementing continuous improvement actions across the organisation

Knowledge, Skills & Experience:


  • Hands on experience of SAP, Axapta, Sage or other ERP system
  • A personal commitment to the delivery of service excellence
  • Ability to assimilative and work with technical data
  • Proven record of delivering first class customer service
  • Demonstrable commercial awareness, business acumen and financial astuteness
  • A team orientated approach
  • Computer literate, competent with Microsoft Excel to at least a basic level


  • Multilingual with Nordic languages
  • Personal selling skills
  • Data analysis skills
  • Knowledge of building or construction industry
  • Team leader/Supervisor experience


Up to 30k

Immediate start

Free onsite parking

Life assurance

25 days Holidays plus Bank Holidays

Tate is acting as an Employment Agency in relation to this vacancy.

04/12/2019 17:21:34
GBP 25000 25000