Client Support Advisor

Job Ref: 167833
Sector: Administrators
Job Type: Permanent
Date Added: 15 October 2019
  • Guildford, Surrey, England Burpham Lane Guildford Surrey GU4 7NB
  • £22,000 - £25,000 per Annum
    ANNUM
  • Tate
  • 01483 533707
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/tania/tate-logo-sole.png

Quick Apply

Submitting application, please wait..

Request a callback

Send To A Friend

**Client Service Advisor**

Guildford

£22K-£25K

Our client is currently looking for a Client Service Advisor to join their team on a permanent basis. You will be responsible for managing a dedicated number of their client accounts, contributing to the delivery of the account management team targets.

Duties:

  • Accountable for the progress made and retention of a designated number of client accounts, from set up throughout the account lifecycle
  • Responsible for the identification of client accounts
  • Ensuring the handover meeting is conducted with a member of the business development team responsible for the sale ensuring clarity of the clients needs
  • Responsible for new client set up
  • Ensure correct communication is carried out to new clients and set up protocols applied
  • Ensure the appropriate communication is administered on receipt of renewal confirmation
  • Maintain regular contact with designated client accounts
  • Investigation into client account if you have a concern
  • Actively promote/up-sell new modules and services through building excellent relationships with clients
  • Follow up identified strategic opportunities to ensure that they are actively pursued by the business development team.

Key Attributes/Experience:

  • Excellent customer service skills
  • The ability to build and maintain working relationships
  • A good understanding of account management
  • Strong organisational and time management skills
  • Problem solving attitude
  • Ability to work to own initiative
  • Proactively contribute to growth of the business development

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
14/11/2019 16:06:22
GBP 22000.00 22000.00