Customer Service Advisor

Job Ref: 167603
Sector: Customer Service
Job Type: Permanent
Date Added: 07 October 2019
  • Hove, East Sussex, England Quayside House, Basin Road South, Hove, BN41 1WF Hove East Sussex BN41 1WF
  • £18,000 - £22,000 per Annum
    ANNUM
  • Tate
  • 01273 324255
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CUSTOMER SERVICE ADVISOR

Salary £18,000 - £22,000 (depending on experience)

We are looking for a customer service advisor to support one of the UK's largest shutter companies. The business is growing rapidly, and this success is largely due to the quality of the products and first-class customer service.

This is an exciting opportunity to join a growing workforce, in a fun and social environment, with lovely views over Hove Lagoon.

Working hours are Monday - Friday 09.00 - 17.30 or 09.30 - 18.00 plus 2 Saturday's a month 10.00 - 16.00.

The Role:

  • Providing fantastic customer service via telephone, email, social media and online messaging
  • Ensuring data is logged and managed correctly on CRM system
  • Resolving customer complaints, swiftly and effectively
  • Providing expert advice to ensure all customers feel confident with their purchase
  • Liaise with sales teams to arrange installations and manage customer expectations
  • General administrative duties as required

The Person:

  • Passion for excellent Customer Service
  • Excellent telephone manner
  • Ability to prioritise workload & use own initiative
  • Attention to details and accuracy
  • Positive & hardworking attitude
  • Excellent time management and organisational skills

The Benefits

  • Pension scheme with employer contribution
  • 28 days annual leave including Bank Holidays
  • Health Shield Staff benefits
  • Discounted products
  • Performance based rewards
  • Development opportunities

The company offers a fun and social working environment where hard work is rewarded, with a supportive management team who are committed to helping employees meet their full potential. If this sounds like the role for you, please get in touch.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
06/11/2019 08:22:41
GBP 18000.00 18000.00