Claims Advisor

Job Ref: 167323
Sector: Customer Service
Job Type: Permanent
Date Added: 24 September 2019
  • Huddersfield, West Yorkshire, England King Street Huddersfield West Yorkshire M26AW
  • £17,500 - £18,500 per Annum
    ANNUM
  • Tate
  • 0161 828 5402
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Claims Adviser

Salary: £17,500 - £19,000 + monthly bonus

Immediate start

Huddersfield

Our client has an excellent opportunity for two Claims Advisers, to join their rapidly expanding team. They are a well-known legal practice, who have won awards every year since 2012, commending how much of a great workplace they have created. You will provide an amazing customer experience from the start of the claim journey through to putting them in touch with our solicitors who advise on everything from personal injury and medical negligence through to employment issues, conveyancing and contentious civil disputes.

Tate's client is committed to your personal development, along with the growing team and maintaining outstanding levels of service. You can expect an outgoing yet professional atmosphere which will enable you to bond quickly with your new work family.

You will work as members of a supportive team and will be our first response claim and enquiry handlers. The role is purely phone-based so you will be a natural communicator, with a warm and friendly manner that enables you to build relationships easily and quickly.

The role involves:

  • Responding to a consistently high volume of incoming enquiries that will be processed over the phone
  • Processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines
  • Identifying the enquiries that meet our strict criteria and introducing those clients to our specialist panel solicitors
  • Building effective relationships with clients by having a natural and genuine yet professional conversation with them
  • Building empathy and aligning with clients by asking relevant questions, the appropriate use of language and the avoidance of legal jargon
  • Enhancing the customer experience with First4lawyers by providing a personal non-scripted and helpful service.
  • Tailoring each call to the client's needs, understanding no two calls are the same and making the process as easy and stress-free as possible
  • Confidently responding to any questions or concerns a client has in a calming and reassuring way
  • Guiding clients through the process from start to finish, and finding the right legal solution for them
  • Use of computerised system to accurately record claims from being received to the transfer to solicitors

Benefits:

  • Immediate start
  • Monthly performance-related bonus
  • Flexible working
  • Easy to reach office
  • Rewarding and supportive environment
  • Full training provided
  • Development
  • Clear route for progression

If you are interested in this role, send me an up to date CV and give me a call. My client will be hiring the week commencing 30th September.

0161 828 5400

Customer / service / claims / handler / advisor / rta /

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
24/10/2019 09:15:01
GBP 17500 17500