Customer Experience Advisor

Job Ref: 167193
Sector: Customer Service
Job Type: Permanent
Date Added: 12 November 2019
  • Hedge End, Hampshire, England Hedge End Hedge End Hampshire SO30 2DF
  • £19,000 - £20,000 per Annum
  • Tate
  • 02380 270242

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Customer Experience Advisor

Our client an established and reputable company that is a world leader in their field holding a significant global market position is currently looking to expand their Customer Experience Team due to their commitment to consistently provide the best service in customer experiences. This company has a modern, friendly working environment and free parking.

Role: Customer Experience Advisor Where: Hedge End Salary: c£20,000pa

Responsibilities will include:

- Working as part of a team to provide the best service possible

- Telephone interaction with internal and external customers dealing with queries and investigating technical enquires

- Taking ownership of each enquiry/ query and effectively bringing it to resolution or escalating according to set guidelines with support

- Working closely with other departments to resolve any outstanding issues

- Maintaining accurate notes on the CRM system

- Promoting the company wherever possible

You will need:

- To be committed to offering the best service possible to customers

- A professional telephone manner

- Excellent written skills

- A methodical and assertive approach to work

- The ability to prioritise your workload

- Previous experience within a customer care environment

- Confident IT skills

This company offers an excellent range of benefits.

If this role is of interest to you please don't hesitate to APPLY

Tate is acting as an Employment Agency in relation to this vacancy.

12/12/2019 10:30:55
GBP 19000.00 19000.00