Customer Support Coordinator

Job Ref: 166936
Sector: Customer Service
Job Type: Permanent
Date Added: 06 September 2019
  • Exeter, Devon, England 4 Capital Court, Bittern Road, Sowton Industrial Estate, Exeter Exeter Devon EX2 7FW
  • £19,000 - £21,000 per Annum
    ANNUM
  • Tate
  • 01392432861
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/tania/tate-logo-sole.png

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Tate are currently recruiting for a Customer Support Coordinator for our well established client on the outskirts of Exeter. The Customer Support Coordinator is responsible for the day to day management of the administration relating to all customer issues, takes ownership of all ongoing customer issues and allocates resources including Customer Service Operatives and contractors.

Primary responsibilities:

  • Monitor the Customer Service inbox
  • Ensure the preparation and issue of the weekly defects report for the each sites as directed by the CSM
  • Ensure all relevant documentation is recorded in CRM
  • Oversee the work of contractors and report on poor contractor outcomes
  • Coordinate the scheduling of work
  • Maintaining responsible timescales for customer for any remediation works, and ensure that customers are kept informed throughout any process taking place in their home

The ideal candidate:

  • Will have the ability to work independently, prioritise work and take initiative
  • Be able to demonstrate efficiency and reliability on previous roles
  • Will have the ability to think ahead and forecast customer issues
  • Will have great interpersonal, communication and relationship skills
  • Will have face to face customer service experience
  • Experience within the construction industry would be helpful

The working hours are 8:30am to 5:00pm with an advertised salary of £19000 to £21000.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
06/10/2019 08:22:46
GBP 19000.00 19000.00