Customer Support Executive

Job Ref: 166900
Sector: Customer Service
Job Type: Permanent
Date Added: 05 September 2019
  • Milton Keynes, Buckinghamshire, England Sunrise Park Way Milton Keynes Buckinghamshire mk14 6ls
  • £20,000 - £25,000 per Annum
  • Tate
  • 01908 200990

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Customer Support Executive

Up to £25k per annum

Milton Keynes

Full time

Due to continuous growth, our client, a leader in their industry are recruiting further dedicated Customer Support Executives to join their team delivering an excellent service to their customers.

This is a great opportunity for an aspirational individual looking to progress within a growing business. You will be joining a great team driven to ensure high levels of customer satisfaction are achieved on a daily basis. Due to the nature of the business an analytical mind-set would be hugely advantageous.

The role

  • You will be the first point of customer contact, supporting in the resolution of any written or verbal queries via telephone, email or LifeChat
  • You will have a proactive approach by making outbound calls supporting with customer queries and assisting with the payment of outstanding debts
  • Working in collaboration with other internal teams dealing with customer queries ensuring a consistently high quality service is provided throughout; encouraging business growth and retention
  • Handle escalated complex queries through to resolution
  • Identifying opportunities to drive process improvements across the business and supporting in the planning and implementation of new services and process improvements
  • Strive to manage and exceed customers' expectations by maintaining a strong understanding of the company services and processes to ensure issues can be effectively resolved
  • You will be responsible for processing customer orders and ensuring systems are accurately updated

The person

  • A dedicated and proactive customer focused approach
  • Driven to providing a high level of customer service
  • Eager to maintain a strong understanding of new products
  • An analytical mind-set would be hugely advantageous, with the ability to identify areas for continuous improvement
  • The ability to manage own workload and prioritise accordingly, meeting daily requirements to a high standard

Tate is acting as an Employment Agency in relation to this vacancy.

05/10/2019 08:47:34
GBP 20000.00 20000.00