Customer Service advisor

Job Ref: 166879
Sector: Customer Service
Job Type: Permanent
Date Added: 04 September 2019
  • Manchester, Greater Manchester, England King street Manchester Greater Manchester m2 6aw
  • £18,800 - £20,800 per Annum
    ANNUM
  • Tate
  • 0161 828 5402
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/tania/tate-logo-sole.png

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Have you ever wanted to work for a global company that offers stability, an amazing Team/work culture and the ability to progress?

We are working exclusive with a fantastic Tech business that has opened a new office in Manchester, Our Client employ over 1500 people and they have recently launched in Manchester in and want to welcome a new member to their growing team, in central Manchester.

We're looking for a customer-oriented service representative to join our team and help to

establish our brand here in the UK and assist customers in an inbound call centre.

Customer Service Representative

Hours per week: 37.5

Starting salary will be between £18,800 and £20,800 with great benefits and incentives.

Monday to Friday Working hours

This is an exciting opportunity for someone with experience in Customer Service.

Main Responsibilities

Managing inbound calls in a timely manner

Identifying and assisting customer's needs and requirements

Assisting customers over email / Order processing

Proactively contacting customers to ensure their satisfaction

Personal Specification

Experience in Customer Service

Strong phone contact handling skills and active listening

Team player - must be able to follow instructions, accept and apply feedback

Customer orientation and ability to adapt/respond to different characters

Strong problem solving skills

A customer service representative (CSR) will provide product and service information to potential customers and resolve any problems that existing customers may face involving their products with accuracy and efficiency.

We're looking for customer service people that are genuinely excited to help our customers. We're looking for

someone who is patient, empathetic and a good communicator. Our customer feedback is very important to us, so we're looking for CSRs that can put themselves in the customer's shoes and advocate for them when necessary.

We're looking for someone who is confident at problem solving, which is important when troubleshooting for our customer's systems.

Our aim is to ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction.

Customer service / sales administration / sales order / outbound / inbound

If this sounds like you then please call the office on 0161 828 5400 or email with an up to date CV.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
04/10/2019 14:36:10
GBP 18800.00 18800.00