Service Delivery Coordinator

Job Ref: 166777
Sector: Other
Job Type: Temporary
Date Added: 30 August 2019
  • Eastleigh, Hampshire, England Premier House Eastleigh Hampshire SO53 3YE
  • £10.90 per Hour
  • Tate
  • 02380 270242

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Job Title: Service Delivery Coordinator Hours: 8AM -5PM Pay Rate: £10.90Length of Job: asap - on going . To schedule the internal service delivery in line with the pre-planned and reactive requirements. . To be the point of contact between TECS & FMS· To complete tasks and close on the Agility system or raise follow on work orders as required.· To communicate and arrange attendances and set the expectation with the customer.· To manage client platform to ensure the clients fault log is dealt with effectively.· To maintain the Agility System, monitoring Engineering Activity and fault reporting.· Monitor the email system and respond accordingly to queries and client requests.· Coordinate faults, schedule to engineers, communicate with customers.· Liaising with Clients to escalate out of line incidents.· Ensuring the company meet the contractual KPIs and SLAs.· Raise Purchase Orders as and when required.· Managing Customer Meeting arrangements.· Any other duties as requested by Customer Service Manager or Supervisor within reason to suit the changing needs of the business.· Attend Customer Meetings when required· Populate monthly customer reports· To provide Holiday Cover for colleagues when required. Provide a first line contact for internal and external customers/contractors.· Respond effectively to all telephone queries and complaints, using effective listening, questioning and problem-solving skills.· To manage client platform to ensure the clients fault log is dealt with effectively taking ownership of jobs that you have logged.· Life safe systems and statutory inspections completed as per the legal compliance and SLA/KPI required times· When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer.· Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications.· Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required.· Process and job on the in house finance system (JDE) to enable invoicing Qualifications and Experience:o 5 pass grades at GCSE or equivalent.o Excellent telephone manner.o Excellent communication skills.o Good IT skills including Word, Excel and PowerPoint.o Able to work under pressure and to defined deadlines.o Able to work as part of a larger team and independently.o Good time keeper.o Ability to communicate up to director level o Prior Customer Service or Industry Experience Desirable. Other factors:o Organised and reliable.o Strong attention to detailo Smart, presentable appearance, personable and approachable.o Flexible and adaptable.o Trustworthy.o A team player with the ability to work from their own initiative.o Willingness to learn new skills and embrace procedures.· Organised and reliable.· Strong attention to detail· Smart, presentable appearance, personable and approachable.· Ability to communicate across all levels· Flexible and adaptable.· Trustworthy.· A team player with the ability to work from their own initiative.· Willingness to learn new skills and embrace procedures.

Tate is acting as an Employment Business in relation to this vacancy.

29/09/2019 12:17:37
GBP 10.90 10.90