Customer Service

Job Ref: 166714
Sector: Customer Service
Job Type: Permanent
Date Added: 29 August 2019
  • Hemel Hempstead, Hertfordshire, England boundary way Hemel Hempstead Hertfordshire hp2 4tz
  • £18,000 - £19,000 per Annum
    ANNUM
  • Tate
  • 01442 345 210
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Customer service

Salary: £18k

Full time, Permanent

Hemel Hempstead

Do you want to build a career within an office environment with genuine progression opportunities? Would you like a job where you are actually saving people's lives? This is an extremely rewarding position where you have a major impact on people's lives.

If you have the ability to stay calm in high pressured situations and possess a high attention to detail this could be the ideal role for you.

Key responsibilities:

  • Answer high volumes of phone calls and filter before allowing conferencing
  • Escalating urgent and critical calls from patients
  • Providing exceptional administration services
  • Working with different NHS trusts
  • Liaising with specialist doctors
  • Dealing with patient reports sent from NHS staff and sending back to the client
  • Creating daily reports for statistics of the call centre

Person specification:

  • Excellent written and verbal communication skills with strong attention to detail
  • Sensitively ask questions to ensure the clinical issue is understood
  • Great problem solving skills in a high pressured environment
  • Keep up to date and follow protocol changes
  • Great team player ability

What we look for:

  • Knowledge and experience of word and excel

Please contact Steve on 07525 873242 or email

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
28/09/2019 08:46:17
GBP 18000 18000