Support Engineer

Job Ref: 166448
Sector: Other
Job Type: Permanent
Date Added: 25 October 2019
  • Guildford, Surrey, England High street Guildford Surrey GU1 3AA
  • £25,000 - £26,000 per Annum
    ANNUM
  • Tate
  • 01483 533707
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1st Line Support Engineer

£25K-£26K

Guildford

Our client is looking for a professional and driven Support Engineer to provide support and maintenance services to their customers.

Responsibilities:

  • Provide 1st-line support - handling customer calls, gathering all relevant information, qualifying and logging issues
  • Updating ticket management system ensuring all customer issues are updated and tracked
  • Collect logs for analysis
  • Collect traces for analysis
  • Analyse logs
  • Where appropriate refer customer issues to 2nd level support
  • Assist the delivery teams to build and deploy new customer solutions based on low level design specifications
  • Working with other departments within the business to ensure customers are receiving an excellent service
  • Assist with ad-hoc internal network and IT task

Key Skills/Experience:

  • IT-based degree level qualification or equivalent IT knowledge to the required level
  • Excellent written and verbal communication skills
  • Excellent problem-solving skills

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
24/11/2019 14:17:06
GBP 25000.00 25000.00