Service Delivery Manager

Job Ref: 166385
Sector: Other
Job Type: Permanent
Date Added: 13 August 2019
  • Manchester, England King Street Manchester M2 6AW
  • £50,000 - £65,000 per Annum
  • Tate
  • 0161 828 5402

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An excellent opportunity has arisen within one of our key client's based near The Lake District. You will be joining a well-known group, with a nationwide presence, specialising in telecommunications. Your primary focus will be the Service Delivery of the business.

As Service Delivery Manager you will be responsible for the service relationship & smooth running of the onsite Operation. Accountable for actively driving improvement & the development of the service and responsible for Service Level Management, ensuring all contractual obligations are met.

Key Responsibilities

 To ensure Client relationships are managed through regular communication and service review meetings

 Oversees the production of reports against Service Level Agreements and ensures such agreements are reviewed on a regular basis for appropriateness to Client requirements and Daisy capabilities.

 Ensure business objectives are achieved through the effective management of Service levels & KPI's

 Oversees the monitoring & evaluation of the performance of the operational department against business targets to ensure that KPI & business goals are achieved

 Works with Operations, Service Delivery, CSI Lead & Customers to identify and prioritise improvement opportunities

 Building client confidence, identifying new or upgraded business opportunities and working cohesively with Daisy Account Management to pursue incremental growth

 Identify changes to customer requirements and ensure appropriate Change Control notes to Contract are applied

 Ensures assignment of an appropriate delivery lead for new service transition, to ensure continuity of service and successful on-boarding of new services

 Provide an effective escalation point for key stakeholders; both customer and internal within Daisy

 Responsible for the operational P&L ensuring contract profitability and operational efficiency

Knowledge, Skills, Experience

 Customer Service orientated, demonstrates deep insight into their views & is able to articulate their perspective in an easy to understand manner

 Constructively challenges the status quo seeking improved service, efficiencies & profitability

 Can do attitude when working in a demanding and challenging environment, focused on changing & improving, leading & communicating

 Relevant experience in IT Service Management and an excellent understanding of the ITIL Framework - Expert level preferable.

 Must be already Security Cleared


  • Salary up to £65k
  • £5k car allowance
  • Pension contribution
  • 33 days annual leave pro-rata
  • Healthcare
  • On-site parking
  • 12 month fixed-term contract (potential to be extended)
  • Immediate start offered
  • Option to work from home once a week

Our client are open to moving quickly for the correct candidate. If you are interested in this role or would like to enquire further into the details, send me an up to date CV and contact me today.

0161 828 5400

Tate is acting as an Employment Agency in relation to this vacancy.

12/09/2019 16:34:44
GBP 50000 50000