Reservations Agent - Japanese Speaking

Job Ref: 166354
Sector: Customer Service
Job Type: Permanent
Date Added: 12 August 2019
  • City of London, London, England City of London City of London London EC2M 4HP
  • £20,000 - £24,000 per Annum
  • Tate
  • 0203 096 4670

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An amazing opportunity has arisen for a positive and proactive Japanese Speaking Reservations Agent to support our client who is an internationally renowned airline based in City of London. The role is a permanent position paying between £20,000 - £24,000 per annum plus annual bonus and other excellent benefits.

The role works on a rotating monthly roster where you will be required to work 1 Saturday and 1 Sunday in those 4 weeks. General working hours are 8am to 4.30pm and 9am to 5.30pm from Monday to Friday.

The Ideal candidate will have experience in customer/client services.

You will be fluent in Japanese and English and have responsibility for providing excellent customer service to passengers, selling tickets and promoting my client's "frequent flyer" scheme.

Responsibilities include:

  1. Handle reservations and bookings for flights, hotels, railways and general queries
  2. Ticketing, issuing, reissuing tickets and refunds on my client's global distribution system
  3. Utilising the in-house database and maintaining accurate and up-to-date records
  4. Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)
  5. Carry out other duties as instructed by Supervisor/Manager

Essential skills:

  1. Japanese speaker (fluent or native)
  2. Excellent customer service
  3. Self-motivated and a good team player
  4. Professional and IT savvy
  5. Experience in a similar preferred but not essential


  1. Discounted travel off my client's flights and One World carriers
  2. Company offer discounted Private Medical Insurance
  3. Annual bonus after probation

This is a great opportunity for individuals who are extremely passionate about customer service and looking to get involved in a busy, demanding role within a professional and well respected company in the heart of London.

Tate is acting as an Employment Agency in relation to this vacancy.

11/09/2019 17:17:46
GBP 20000 20000