2nd line support

Job Ref: 166292
Sector: Other
Job Type: Permanent
Date Added: 09 August 2019
  • Luton, Bedfordshire, England the boulavard Luton Bedfordshire LU1 2BA
  • £27,000 - £28,000 per Annum
    ANNUM
  • Tate
  • 01707 320255
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Finance Systems AnalystSalary up to £28,000 Based in Luton Working for a modern company offering free car parking and an on-site canteen. MAIN RESPONSIBILITIES· Providing system configuration and maintenance on companies financial systems; by becoming an expert on the use of all aspects.· Delivering support to existing finance and business users; investigating and resolving system errors, data discrepancies and queries.· Talking to staff on how to use the product or resolve queries over the phone and email· Create and update user guides, self-help documents and FAQs to support customer product knowledge· Retain ownership of open calls and manage the expectations of users vs. agreed service levels· Liaising with 3rd parties on technical issues to resolve user problems where necessary. Undertake such other comparable duties as may be required from time to time.· Receive requests for support from service desk, other service delivery staff and/or users; investigate incidents, problems and other requests for support and determine appropriate actions to take.· Monitor progress of requests for support and ensure users and other interested parties are kept informed.· Develop and design new reports ensuring that they are reliable, accurate and produced in a timely manner.· Participate in system upgrades, including requirements gathering and documentation, configuration setup, analysis of release notes and testing.· Liaise with software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements.· Identify and help make enhancements including functionality changes on in-house developed systems.Ideal candidate must have:- - Previous 1st or 2nd line IT support experience - SQL or Oracle experience Should you have the relevant experience, please press the apply button or contact Sandy Bains on 07392862047 for more information.

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Tate
08/09/2019 15:18:57
GBP 27000.00 27000.00