Customer Relationship Manager

Job Ref: 166260
Sector: Administrators
Job Type: Permanent
Date Added: 18 September 2019
  • Milton Keynes, Buckinghamshire, England Sunrise park Milton Keynes Buckinghamshire MK14 6LS
  • £32,000 per Annum
  • Tate
  • 01908 200990

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Customer Relationship Manager

Up to £32k per annum + bonus

Milton Keynes

Full time

Due to ongoing growth our industry leading client is currently looking for a Customer Account Manager to join their busy team.

You will need to have proven experience managing a portfolio of customers and pride yourself on your ability to successfully develop and manage customer relationships.

The role

  • You will be building customer relationships with a set portfolio of customer accounts, continuing positive customer experiences and ensuring a consistently high level of service is provided
  • Be proactive in the management of each account to ensure operational and contractual performance levels are met and opportunities for improvement are identified and discussed
  • You will be first point of contact to support in the resolution of any queries, complaints or non-contractual conformities within set timescales
  • Through regular communication you will understand individual customer requirements, leading to customer satisfaction, retention and growth
  • Monitor and ensure customer invoicing is accurate and reflective of their services
  • Organise and attend customer meetings
  • Work alongside the commercial team to support with customer contract extensions, account renewals and opportunities for growth
  • Identify opportunities to implement process improvements to enhance the customer experience

The person

  • You will have proven experience in successfully managing customer relationships
  • Aptitude for fostering positive relationships
  • Excellent communication skills
  • Commercially minded, with strong influencing skills
  • Customer focused, the ability to identify and meet customers' needs and expectations
  • Ability to effectively manage your own workload and proactive in your approach

Tate is acting as an Employment Agency in relation to this vacancy.

18/10/2019 11:08:16
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